Category: Communication Skills
Office Hours: How to Own Up to a Mistake at Work
Admitting to a work screw-up is like knowing CPR. You want to be good at it, but not because you’ve had a lot of real-life practice. It’s also like CPR in the sense that the slower you are to act, the worse the outcome is likely to be.
To help you know what to do on the spot, we asked two senior executives—both have seen and heard it all—for their advice on the best way to own up to a mistake. Read More
Free Teleclass | What No One Tells You About Negotiating
What No One Tells You About Negotiating
Tuesday, January 30, 2018
10:00-10:30 am
Could Your Emails Be Hurting the Friends You’re Trying to Help?
Technology hasn’t only made it easier to stay in touch with former colleagues, old classmates and far-flung friends. It has also made asking them for favors such as referrals and introductions as effortless as hitting send.
Likewise, when you’re on the receiving end of such a request, it’s less or little hassle, in this age of email, to help a contact out.
But before you make another ask or agree to act as connector, consider this: some e-introductions can actually be harmful to women. Read More
The New Networking Roadmap: Building the Relationships You Need to Succeed | Podcast
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In this hyper-connected world, where everyone is posting, liking and friending fast and furiously, are you actually leveraging your connections successfully? In this 30-minute teleclass, networking expert J. Kelly Hoey will provide some of her innovative strategies for forming strong relationships—the genuine, long-lasting kind that is mutually beneficial. Master the social tools at your disposal, and never clutter your calendar with dead-end coffee dates and endless informational interviews again! Read More
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Free Teleclass | The New Networking Roadmap: Building the Relationships You Need to Succeed
The New Networking Roadmap: Building the Relationships You Need to Succeed
Tuesday, October 31, 2017
10:00-10:30 am
Mastering Civility: The Easiest Way to Boost Your Career | Podcast
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From talking over others to not saying thank you, rudeness in the workplace can cut deeply and hijack focus. Even if people want to perform well, they can’t. Ultimately incivility hurts the bottom line. In this 30-minute teleclass, Christine Porath, professor of management at Georgetown University and author of Mastering Civility: A Manifesto for the Workplace, will share why it pays to be civil and how you can enhance your influence and effectiveness just by being civil. Everyone who is a manager or aspires to be one must sit in on on this class!
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Free Teleclass | Mastering Civility: The Easiest Way to Boost Your Career
Mastering Civility: The Easiest Way to Boost Your Career
Tuesday, September 26, 2017
10:00-10:30 am
Three Things Men Do in Meetings That You Should Do, Too
If you’re being passed over for promotions by people less qualified than you or not getting jobs you can’t believe you didn’t get, part of the problem could be your self-presentation. “From the way you walk into a room to the tone of your voice, there are nonverbal ways of communicating that you are or aren’t manager material,” says Ruth Sherman, CEO and celebrity speech and media coach and author of Speakrets [rhymes with secrets]: The 30 Best, Most Effective, Most Overlooked Marketing And Personal Branding Essentials. “But these aren’t natural-born talents. It’s a matter of learning and practicing performance and technique.” Read More
Office Politics: When Bosses Behave Badly
Power may not always corrupt, but it sure can bring out the egomaniac in some managers. That’s what industrial and organizational psychologist Amy Cooper Hakim found while doing research to update her book (which was originally written by her grandmother), Working with Difficult People: Handling the Ten Types of Problem People Without Losing Your Mind.
Of the 10 kinds of bad bosses you might encounter (yes, there are that many!), she says that narcissists are quite common. “Someone who is cold-blooded and ego-driven as a boss was probably like that as a subordinate, but it didn’t affect her manager, or for that matter, her colleagues, the way it now affects her direct reports,” Hakim explains. “When used for good, power can achieve great things. But when used improperly by a narcissist, it leads to bullying, which spirals downward and hurts productivity and morale.” Read More