Stacey Clark Ohara

Talking (and Listening) Constructively | 2019 Workplace Summit Session

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Featuring: Celeste Headlee, communication and human nature expert, award-winning journalist & author, We Need to Talk @celesteheadlee

In our workplaces and in our world, civil discourse is losing ground at a time when we need it most. Great conversations have the power to diffuse conflict, strengthen relationships, and build understanding across differences. As a radio host, Celeste Headlee has interviewed thousands of people from all sides of the equation, giving her a unique perspective on talking–and listening–constructively. She shares the art and science behind effective communication, sharing her practical lessons for improving your skills and broadening your view of what makes a productive conversation.

Emcee:
Stacey Clark Ohara, global head, inclusion & diversity, Juniper Networks @junipernetworks

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Office Hours: How to Own Up to a Mistake at Work

Admitting to a work screw-up is like knowing CPR. You want to be good at it, but not because you’ve had a lot of real-life practice. It’s also like CPR in the sense that the slower you are to act, the worse the outcome is likely to be.

To help you know what to do on the spot, we asked two senior executives—both have seen and heard it all—for their advice on the best way to own up to a mistake. Read More

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