Amy Jen Su

Feedback (and Other Dirty Words) | 2020 Session

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Feedback: the mere mention of the word can make blood pressure rise. But when it’s done right, giving feedback is the most effective means of improving communication and performance, and receiving feedback provides valuable opportunities to learn and grow. This session will help take the sting out of feedback and reclaim it as a motivating, empowering experience for you and your team. Author M. Tamra Chandler explains how feedback got such a bad rap and how to recognize and minimize the negative physical and emotional responses that can erode trust and shut down communication. Then a panel of accomplished managers offers their tips for giving and receiving more effective, focused, and fair feedback. 

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Becoming the Boss: A Panel for New Managers | 2020 Session

Click Play below to listen to this session from the 2020 conference.

First-time managers are not only learning a new role; they are learning what it truly means to lead. Transitioning from individual contributor to successful manager will require a different set of skills and a new professional identity as “the boss.” Author and executive coach Amy Jen Su shares how to tap into and expand your leadership capacity so that you can sustain your optimal level of performance and thrive in your new role. She then leads a conversation with experts about how first-time managers can earn trust, build influence, navigate team responsibilities, and become the leaders they want to be. 

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